I have been a loyal customer at KAMS for many years and believe they were a top repair shop. There have been recent events with my BMW and my son's Nissan that has changed my opinion. I both cases there were multiple trips to the shop to repair the cars. In both cases I had expressed a lack of confidence the problems were resolved. The most recent was my BMW with a cooling system problem. It was fully rebuilt by KAMS in Dec 2015. In June 2017 there were multiple failures of the cooling system. The water pump was replaced again with several hoses. That was nearly $2000 spent on the system in less than 2 years. I took the car back for unrelated services and was told my thermostat was bad and needed to be replaced at a cost of $600+. I expressed significant dissatisfaction of that news and asked the Sale Associate to make Ken aware of my dissatisfaction. Ken had a great shop and could again. My cars won't go back for a while. BTW the thermostat is fine.
I have always enjoyed my experiences at KAMS & this time they didn't let me down. I needed new CV joints & they replaced them & the axles in the agreed upon time & $100 less on each side than the dealer. The people there are always so nice. It was also nice to not be up sold even though my check engine light was on. I know they'll be there for me if I need further help with that.
I just got off the phone with Ken about my BMW. There was a communication issue between the technician and the sales associate on the replacement of the thermostat. Ken had discussed this issue with both and acknowledged there was not a problem with the thermostat. The tech is new to his shop and he made an incorrect decision based on the length of time it took the car to heat up. This was an honest mistake and lesson learned not to communicate a problem without complete diagnosis (in this case an error code) of the problem. Happy customer once again. Thanks Ken for the time and discussion.
Labor cost is very high....but customer service is great and they are very quick with service.
First oil change away from dealership. $20 oil changed turned into $100. Broken oil cap assembly. Never happened before or didn't hear about it for 1.5 years and 40k miles. They called and said it was 53.46. Part is 31.70 at Toyota. Ok guess there's a small up-charge. Charged me 74.72 for it anyway while on receipt it still says It should be 53.46.
I went there for a dead battery. Although they were about to close, they still took my car in, made a quick inspection to make sure it was not the alternator (per my request - they already know I just needed a new battery, but I insisted) and they didn't complain once! All I received was amazing customer service and a new battery for a fair price! You can tell the people who wok here simply love what they do and making their customers happy. It is quite a drive for me, but if, God forbid, I have issues with my car again, I'm bringing it to KAMS!
Update: refunded the difference. Was on vacation and in a rush so didn't notice the discrepancy till later.
I just got off the phone with Ken about my BMW. There was a communication issue between
Kams Auto Service Center is a US Car Repair based in Acworth, Georgia. Kams Auto Service Center is located at 4978 Cobb Pkwy NW, Acworth, GA 30101, USA.
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