If I could possibly rate negative I would! I have lived here for 3 years and it has been 3 long years of hell! I am finally moving out and I can't move out quick enough! All complaints and concerns I have had over the years were ignored by the office staff. My complaints were:
4) Some of the homes are so run down it is disgusting! Management will send out "letters" but no action is EVER taken. Due to this it was EXTREMELY hard to sell my home! I ended up having to sell to someone that is moving the home out! Once again management does nothing!
3) Complained about the park not being safe and security was really needed. For example came home late one evening and caught kids trying to break into the mail boxes. I have seen drug deals, people fighting in the streets etc. Once again complained and of course no action taken.
It's 5:30. I hate trying to ask for maintenance , they act like it's hard to do their job. Been asking for my porch to be fixed for months
Every single time I call the office no one answers the phone. And when I walk in the office all the office staff are in one office talking and laughing like there is nothing better to do. No one seem to know what Customer Service is? Office needs new staff. They all need to take some sort of Customer Service as well as a Telecommunication class. I give it a 1/2 a star. I wish I had corporate office number. Anyone out there knows it by any chance?
Love it here just a little slow on repairs but there are many homes so I'm sure they are busy
Edit : we finally moved out in September & best thing we ever did.
2) The constant loud music! One night we had to call the police 12 times due to a party and cars lining the streets you could not get through! Once again complained but no action was taken. This has been a problem from day one and the park states it is a quiet place to live, could not be more far from the truth!
I like living here, but the customer service sucks. I call up there 7 times in a row and no answer? And they close at 6.
1)Parking on the streets, I almost hit a child one day because he ran out from in front of a parked car on the streets. Expressed my concern to the office and they acted as if they didn't care!
So the list could be longer MUCH longer but again nothing will be done by management as they could careless. My biggest concern is the elderly population and fearing something horrible will happen to one of them because of the "type" of people living there now! Also, a child getting hit because nothing is done about parking on the streets. Also a large number of illegals live there, the community is supposed to do back ground checks but guess the illegals can forgo that process! This place is a lawsuit waiting to happen! My advice to anyone wanting to know about living here is DON'T, just drive through the place at different times and you will see for yourself!
I had to move because my landlord sold my home of almost 5 yrs due to cancer and paying medical bills.I had a great experience with Samantha one of the reps who seemed to be understanding of my situation being medically fragile. I only had one minor problem which i am going to call today to find out about.
Hidden Falls Of Acworth Georgia is a US Rv Park based in Acworth, Georgia. Hidden Falls Of Acworth Georgia is located at 6359 Bells Ferry Rd, Acworth, GA 30102, USA.
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